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Download fileThe perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia
journal contribution
posted on 2020-12-01, 13:44 authored by Abdullah Ibrahim Alkraiji, Uchitha JayawickramaUchitha Jayawickrama, Femi Olan, Md Asaduzzaman, Maduka Subasinghage, Samanthika GallageGovernment organizations in the Gulf Cooperation Council region are governed by
strict rules and regulations. In such a context, most of Enterprise Resource Planning
(ERP) projects are managed by the national ERP vendors. The aim of this paper is to
explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors
throughout pre-implementation and during implementation of ERP projects. This
research specifically focuses on the ERP implementations in government organizations
in the Gulf Cooperation Council region. To achieve research objectives, we conducted
a mixed methods study on 10 national ERP vendors involved in government sector
projects in Saudi Arabia – the country which represents a 90% market share in Gulf
Cooperation Council region. KIFs were identified through in-depth group interviews
and prioritized using a multi-criteria decision analysis method (i.e. Analytic Hierarchy
Process – AHP). Findings suggested a list of KIFs (15) that are grouped into four main
categories namely sponsors and leadership, IT capabilities, change management, and
project management. The prioritization of the KIFs by means of the AHP method
reveals the ERP capabilities and the stakeholder managers to be the most important
factors, and user orientation and ERP-business alignment to be the least important ones.
Findings of this study would extend the knowledge of ERP implementations from the
vendor perspective in the government sector; and propose a set of clearly understood
and prioritized KIFs for practitioners to develop strategies appropriate for ERP
implementation interventions.
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