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The role of ICTs in the servitization and degradation of IT professional work

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journal contribution
posted on 19.04.2018, 13:49 by Clive Trusson, Donald Hislop, Neil Doherty
Recently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the literature. Via a qualitative study of IT professionals situated across the servitized IT functions of five UK-based organizations, this article considers how these ICTs are inscribed with managerial logics that afford control benefits to managers while undermining professional autonomy and job quality. The article makes two main contributions to the literature. Firstly, it sheds light on how ICTs introduced into organizational IT functions support managerial control objectives and impact the job quality of IT professionals. Secondly, it suggests that ICTs may infect the logic of professionalism that takes pride in the quality of the work performance with a dominant managerial logic that places an emphasis on meeting management objectives.

History

School

  • Business and Economics

Department

  • Business

Published in

New Technology, Work and Employment

Volume

33

Issue

2

Pages

149 - 170

Citation

TRUSSON, C., HISLOP, D. and DOHERTY, N., 2018. The role of ICTs in the servitization and degradation of IT professional work. New Technology, Work and Employment, 33(2), pp. 149-170.

Publisher

© Brian Towers (BRITOW) and John Wiley & Sons Ltd

Version

AM (Accepted Manuscript)

Publisher statement

This is the peer reviewed version of the following article: TRUSSON, C., HISLOP, D. and DOHERTY, N., 2018. The role of ICTs in the servitization and degradation of IT professional work. New Technology, Work and Employment, 33(2), pp. 149-170, which has been published in final form at https://doi.org/10.1111/ntwe.12109. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

Acceptance date

29/03/2018

Publication date

2018-06-19

ISSN

0268-1072

Language

en

Exports