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Download fileThe role of ICTs in the servitization and degradation of IT professional work
journal contribution
posted on 2018-04-19, 13:49 authored by Clive TrussonClive Trusson, Donald Hislop, Neil DohertyRecently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the
literature. Via a qualitative study of IT professionals situated across the servitized IT functions of five UK-based organizations, this article considers how these ICTs are inscribed with managerial logics that afford control benefits to managers while undermining
professional autonomy and job quality. The article makes two main contributions to the literature. Firstly, it sheds light on how ICTs introduced into organizational IT functions support managerial control objectives and impact the job quality of IT professionals. Secondly, it suggests that ICTs may infect the logic of professionalism that takes pride in the quality of the work performance with a dominant managerial logic that places an emphasis on meeting management objectives.
History
School
- Business and Economics
Department
- Business
Published in
New Technology, Work and EmploymentVolume
33Issue
2Pages
149 - 170Citation
TRUSSON, C., HISLOP, D. and DOHERTY, N., 2018. The role of ICTs in the servitization and degradation of IT professional work. New Technology, Work and Employment, 33(2), pp. 149-170.Publisher
© Brian Towers (BRITOW) and John Wiley & Sons LtdVersion
- AM (Accepted Manuscript)
Publisher statement
This is the peer reviewed version of the following article: TRUSSON, C., HISLOP, D. and DOHERTY, N., 2018. The role of ICTs in the servitization and degradation of IT professional work. New Technology, Work and Employment, 33(2), pp. 149-170, which has been published in final form at https://doi.org/10.1111/ntwe.12109. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.Acceptance date
2018-03-29Publication date
2018-06-19ISSN
0268-1072Publisher version
Language
- en