Uptake & Application _JIT, 1999 - repository copy_.pdf (87.59 kB)
The uptake and application of workflow management systems in the UK financial services sector
journal contribution
posted on 2011-03-18, 15:57 authored by Neil Doherty, Ivor PerryWorkflow management systems (WFMSs) are an important new technology, which are likely
to have a significant impact on the way in which clerical and administrative operations are
organised and executed. This paper seeks to investigate how WFMSs are being exploited
and utilised commercially by UK-based organisations operating in the financial services
sector. In-depth interviews were conducted with fourteen project managers to explore the
development, application and commercial implications of this powerful, yet flexible,
technology. The results indicate that workflow technology has the potential to facilitate
significant changes to the way in which an organisation conducts its business, through the
automation of a wide range of document-intensive operations. Furthermore, when applied in
a well-focussed manner it has the potential to realise significant increases in an
organisation’s flexibility, and productivity, as well as delivering major improvements to the
quality, speed and consistency of customer service.
History
School
- Business and Economics
Department
- Business
Citation
DOHERTY, N.F. and PERRY, I., 1999. The uptake and application of workflow management systems in the UK financial services sector. Journal of Information Technology, 14 (2), pp. 149-160.Publisher
Palgrave Macmillan (© The Association for Information Technology Trust)Version
- AM (Accepted Manuscript)
Publication date
1999Notes
This is a post-peer-review, pre-copyedit version of an article published in the Journal of Information Technology [© The Association for Information Technology Trust]. The definitive publisher-authenticated version is available online at: http://dx.doi.org/10.1080/026839699344647ISSN
0268-3962;1466-4437Publisher version
Language
- en