PDF.pdf (469.32 kB)
Download file

Transactive memory systems and Web 2.0 in knowledge sharing: A conceptual model based on activity theory and critical realism

Download (469.32 kB)
journal contribution
posted on 16.05.2017, 10:58 by Boyka SimeonovaBoyka Simeonova
The aim of this paper is to advance understanding of interactive knowledge sharing (KS) processes through exploring the role of transactive memory systems (TMS) and Web 2.0. In the context of the information systems (IS) literature, there is little focus on their particular role in KS. To address this gap, this paper develops a conceptual model based on activity theory and critical realism outlining the role of TMS and Web 2.0 as mediating tools. This paper further reveals that their use as tools depends on deeper underlying structures/factors embedded within the community, namely, informal networks and trust among people. The new conceptual model and theoretical propositions are then illustrated by a qualitative study undertaken in Bulgarian organisations. This illustrative case provides support for the model, where TMS and Web 2.0 are found to facilitate knowledge sharing. It further demonstrates that informal networks and trust among people support the use and the positive effects of these tools. The contribution of this paper is in the new analytical approach and conceptual model developed which advances our understanding of interactive KS by explaining the linkages between the various factors involved.

History

School

  • Business and Economics

Department

  • Business

Published in

Information Systems Journal

Volume

28

Issue

4

Pages

592 - 611

Citation

SIMEONOVA, B., 2017. Transactive memory systems and Web 2.0 in knowledge sharing: A conceptual model based on activity theory and critical realism. Information Systems Journal, 28 (4), pp.592-611.

Publisher

© Wiley

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

22/03/2017

Publication date

2017-05-02

Notes

This is the peer reviewed version of the following article: SIMEONOVA, B., 2017. Transactive memory systems and Web 2.0 in knowledge sharing: A conceptual model based on activity theory and critical realism. Information Systems Journal, 28 (4), pp.592-611, which has been published in final form at https://doi.org/10.1111/isj.12147. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

ISSN

1365-2575

Language

en