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Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design

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journal contribution
posted on 11.12.2020, 10:30 by J MacKrill, P Marshall, SR Payne, E Dimitrokali, Rebecca CainRebecca Cain
Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging ?21st century? way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.

Funding

Participation in healthcare environment engineering

Engineering and Physical Sciences Research Council

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History

School

  • Design and Creative Arts

Department

  • Design

Published in

Applied Ergonomics

Volume

59

Issue

Part A

Pages

342 - 356

Publisher

Elsevier

Version

VoR (Version of Record)

Rights holder

© The authors

Publisher statement

This is an Open Access Article. It is published by Elsevier under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

Acceptance date

05/08/2016

Publication date

2016-10-07

Copyright date

2017

ISSN

0003-6870

eISSN

1872-9126

Language

en

Depositor

Deposit date: 10 December 2020