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Variability in the use of mobile ICTs by homeworkers and its consequences for boundary management and social isolation

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journal contribution
posted on 19.11.2015, 15:21 by Donald Hislop, Carolyn Axtell, Alison Collins, Kevin Daniels, Jane Glover, Karen Niven
We examine how the use of mobile information and communication technologies (ICTs) among self-employed homeworkers affects their experience of work, focusing particularly on where work is carried out, how the work/non-work boundary is managed, and people's experiences of social and professional isolation. Positively, their use enhanced people's sense of spatio-temporal freedom by allowing them to leave the home without compromising their work availability. This also helped reduce people's feelings of social isolation. More negatively, their use enhanced people's sense of 'perpetual contact', creating a sense that work was difficult to escape from. However, the extent to which mobile ICTs were used, and the extent to which their impact on people's experiences of work were understood, were found to vary significantly, highlighting the agency that users have with regard to technology use. The findings are framed by combining Nippert-Eng's boundary work theory, with an 'emergent process' perspective on socio-technical relations.

History

School

  • Business and Economics

Department

  • Business

Published in

Information and Organization

Volume

25

Issue

4

Pages

222 - 232

Citation

HISLOP, D. ... et al., 2015. Variability in the use of mobile ICTs by homeworkers and its consequences for boundary management and social isolation. Information and Organization, 25 (4), pp. 222 - 232.

Publisher

© Elsevier Ltd.

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

07/10/2015

Publication date

2015-10-20

Notes

This paper was accepted for publication in the journal Information and Organization and the definitive published version is available at http://dx.doi.org/10.1016/j.infoandorg.2015.10.001

ISSN

1471-7727

Language

en