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Visual repairables: analysing the work of repair in human-computer interaction

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journal contribution
posted on 03.10.2013, 13:47 by Christian Greiffenhagen, Rod Watson
This article reports some (video-recorded) instances of 'visual culture' in action, namely the use of a new software tool designed for the visualization of scenes from Shakespeare's Macbeth in a classroom context. By considering whether or how far conversation analysis (CA) can be extended from natural conversation to cases of collaborative work in front of a computer, the article addresses the methodological question of how to study instances of visual communication. We take as an exemplar the phenomenon of remedial action and discuss how Schegloff, Jefferson and Sacks's (1977) canonical study of repair in ordinary conversation can be used to highlight aspects of 'visual repair' (the identification and remedying of items on the screen). Our attempts to apply the original CA model of repair of ordinary conversation highlight the differences of this setting, which constitutes an example of collaborative work. © 2009 SAGE Publications.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Citation

GREIFFENHAGEN, C. and WATSON, R., 2009. Visual repairables: analysing the work of repair in human-computer interaction. Visual Communication, 8 (1), pp. 65 - 90.

Publisher

SAGE Publications © The Author(s)

Version

AM (Accepted Manuscript)

Publication date

2009

Notes

This article was published in Visual Communication [SAGE Publications © The Author(s)] and the definitive version is available at: http://dx.doi.org/10.1177/1470357208099148

ISSN

1470-3572

eISSN

1741-3214

Language

en