Stacey_NTWE - Stress and CMC - Accepted version.pdf (165.75 kB)
Workplace stress from actual and desired computer-mediated communication use: a multi-method study
journal contributionposted on 2016-12-14, 14:27 authored by Jean-Francois Stich, Monideepa Tarafdar, Cary L. Cooper, Patrick StaceyPatrick Stacey
The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications, but also how they desire to use them. This paper examines how the individual’s actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging), and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organizational conditions such as available media or co-workers preferences. The findings emphasize the importance of considering the individuals’ desired use of CMC media, and their subjective appraisals of different media.
- Business and Economics
Published inNew Technology, Work and Employment
CitationSTICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100.
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is the peer reviewed version of the following article: STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100, which has been published in final form at https://doi.org/10.1111/ntwe.12079. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.