FC76B1D1.pdf (266.3 kB)
Capturing and managing email knowledge.
online resourceposted on 2005-10-03, 10:21 authored by Tom JacksonTom Jackson, Anthony K. Burgess
In many successful organisations today, significant resources are invested in training and development efforts exploring group dynamics and effective team building. The challenge from a knowledge management perspective is to explore how technology could facilitate knowledge sharing (both tacit and explicit) in a group context. The paper highlights the benefits of developing such Knowledge Management tools to make better use of the information contained within email messages, and shows how organisations could become more effective by adopting such an application.
- Information Science
CitationJACKSON, T. and BURGESS, A., 2003. Capturing and managing email knowledge. IN: Abbot, J., Martin, L., Palmer, R., Stone, M. and Wright, L.T. (eds), Business Innovation in the Knowledge Economy - Abstracts from the IBM & Stratford-Upon-Avon Conference. De Montfort University, Leicester, UK, Business Innovation in the Knowledge Economy, Warwick & Stratford-Upon-Avon, UK, June 2003, pp. 28-29.