Disability in the workplace : employers' and service providers' responses to the DDA in 2003 and preparation for 2004 changes

This research explores how employers and service providers are responding to both previous and forthcoming provisions of the Disability Discrimination Act (DDA) 1995. This report presents findings based on around 2000 telephone interviews and case studies of 38 employers and service providers. Both the telephone survey and the case studies focused on the workplace rather than the overall organisation, although managers at Head Office were also interviewed for the case studies. By focusing on the local workplace rather than the overall organisation it was possible to talk to line managers rather than HR specialists at Head Office and get at actual practice rather than policy. The research was carried out by the Centre for Research in Social Policy (CRSP) at Loughborough University, with the British Market Research Bureau (BMRB).