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Measuring electronic communication defects and their impact at 3M
online resource
posted on 2005-09-29, 16:40 authored by Anthony K. Burgess, Tom JacksonTom Jackson, Janet Edwards, Rob MatthewsAlthough email is frequently often thought of as a quick and efficient
form of communication, often little thought is given to how email affects
the employee. This paper has made steps towards gaining a better
understanding of email communication and how it can be used more
effectively in an organisation. The results obtained from this study can
also provide the basis for communication usage policies and training,
which could then reduce wasted time and improve employee productivity.
It has also shown both the value of obtaining metrics and the difficulties
involved. The paper highlights some of the problems, and some of the
issues that need to be addressed with email communication within a large
organisation.
History
School
- Science
Department
- Information Science
Pages
62336 bytesCitation
Burgess, A., Jackson, T., Edwards, J. and Matthews, R., 2003. Measuring electronic communication defects and their impact at 3M.Publisher
© British Computer SocietyPublication date
2003ISBN
1902505530Language
- en