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What on earth is service design?

online resource

posted on 2017-05-26, 13:56 authored by Andrew SelbyAndrew Selby, Ling Hou, Kathy Pui Ying Lo

Invited keynote lecture to research staff and students at Hubei University of Technology in Wuhan, Peoples Republic of China

History

School

The Arts, English and Drama

Department

Arts

Citation

SELBY, A., HOU, H.L. and LO, K.P.Y., 2017. What on earth is service design? Presented at keynote guest lecture at Hubei University of Technology, Wuhan, China, 8th May 2017.

Version

NA (Not Applicable or Unknown)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2017

Notes

Closed access. Presentation slides from invited keynote lecture to research staff and students at Hubei University of Technology in Wuhan, Peoples Republic of China. This lecture forms the first part of a dedicated service design workshop introducing service design concepts for informing transport choices on the Wuhan metro system.