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What on earth is service design?
online resourceposted on 2017-05-26, 13:56 authored by Andrew SelbyAndrew Selby, Ling Hou, Kathy Pui Ying Lo
Invited keynote lecture to research staff and students at Hubei University of Technology in Wuhan, Peoples Republic of China
- The Arts, English and Drama
CitationSELBY, A., HOU, H.L. and LO, K.P.Y., 2017. What on earth is service design? Presented at keynote guest lecture at Hubei University of Technology, Wuhan, China, 8th May 2017.
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Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesClosed access. Presentation slides from invited keynote lecture to research staff and students at Hubei University of Technology in Wuhan, Peoples Republic of China. This lecture forms the first part of a dedicated service design workshop introducing service design concepts for informing transport choices on the Wuhan metro system.