Designing emotion-centred Product Service Systems: the case of a cancer care facility
reportposted on 2017-02-24, 14:14 authored by Patrick StaceyPatrick Stacey, Bruce S. Tether
Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice.
- Business and Economics
CitationSTACEY, P.K. and TETHER, B., 2014. Designing emotion-centred Product Service Systems: the case of a cancer care facility. Lancaster University Management School, Working Paper 2014:6
PublisherLancaster University Management School (© Dr. Patrick K Stacey and Professor Bruce S. Tether)
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis working paper is © Dr. Patrick K Stacey and Professor Bruce Tether. All rights reserved. Short sections of text, not to exceed two paragraphs, may be quoted without explicit permission, provided that full acknowledgment is given.