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Journey maps for designing immunity certification services in the context of the COVID-19 pandemic.
report
posted on 2021-11-15, 11:37 authored by Cecilia Landa-AvilaCecilia Landa-Avila, Ozlem Colak, Corina Niculaescu, Tina Harvey, Gyuchan Thomas JunGyuchan Thomas Jun, Isabel SassoonIsabel Sassoon, Panagiotis BalatsoukasPanagiotis BalatsoukasThis report contains the journey maps generated as part of the IMMUNE project. These journey maps were co-created in a series of participatory design workshops with service users and providers from the sports, cultural and hospitality sectors. Specifically, the generated user journeys were focused on use cases in the context of sports events, theatres and nightclubs.
Funding
Immunity passport service design: a user-centred approach to inform UK's national exit strategy from the lockdown
UK Research and Innovation
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School
- Design and Creative Arts
Department
- Design
