Loughborough University
ICIPS white paper_FINAL VERSION V2.0.pdf (853.85 kB)

The status of continuous improvement in ICiPS members in 2015

Download (853.85 kB)
posted on 2017-09-07, 08:02 authored by Nicola Bateman, Rosamund Chester Buxton, Zoe J. Radnor
This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this report is therefore, to examine the status of CI in ICiPS members in 2015, with a view to helping ICiPS serve the needs of its members, and also to provide an agenda for research organisations such as the Centre for Service Management (CSM) at Loughborough University. This report covers seven case studies and draws out common themes. In this report, CI is understood to mean: ‘where all members of the organisation work together on an ongoing basis improving processes and reducing errors to improve overall performance for the customer’ (Fryer, Antony, and Douglas, 2007, p. 498). This report is required, because although CI has been on the agenda for many years for Public Services Organisations there has not been a review as to how this has progressed recently.


ICiPS and Loughborough University



  • Business and Economics


  • Business

Published in

The status of continuous improvement in ICiPS members in 2015


1 - 31 (31)


BATEMAN, N., CHESTER BUXTON, R. and RADNOR, Z.J., 2017. The status of continuous improvement in ICiPS members in 2015. UK: ICiPS and Loughborough University.


ICiPS and Loughborough University


  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date



This is an official report.


  • en