A methodology for the design of quality assurance functional model and information system

In spite of all advances in computer, technologies, information processing, automation technologies, manufacturing processes, and the push for integration across all functional areas toward a totally integrated and automated manufacturing system, the suggestion is that quality assurance which covers all quality-based functions in the product-life cycle is often overlooked. In spite of the important role of quality information systems in achieving high quality processes little published research in this area is found in the literature. Study of the available relevant literature and the collection of data from manufacturing industries confirm that different manufacturing situations require different quality assurance systems, and this is evident from the proliferation of differing QA systems found in industry. There are however some common features both universal/or within different classes of industries. Accordingly an 'ISO-9000 based generic structural model incorporating these common quality based functions and their associated information requirements has been developed. This research further investigates and verifies those factors which may affect the design of a QAIS as a guide for designing Quality Assurance Information Systems for manufacturing business organisations. Realising that knowledge-based systems can provide a support environment for designing QAIS, this research also considers and, develops a KB Decision System for Designing Quality Information Systems (DSDQAIS). The DSDQAIS recommends the structure of a QAIS, in the form of an IDEFO model, appropriate to specific company profiles input by the user. Since the available software' applications and development tools which support the sub-systems run on a personal computer, the prototype of this system has also been developed and tested on PC. Recommendations for the further development of the system are given.