An empirical investigation of the factors contributing to spreadsheets usage and end-user computing satisfaction

The purpose of this research is to develop and test a model of the relationships between several external and various mediating variables and the end-users' satisfaction and usage of spreadsheets. The present research takes several steps toward establishing a valid motivational model of the end-users. Two fairly general, well-established theoretical models (i) 'theory of reasoned action' (TRA) of human behaviour from social psychology and (ii) 'technology acceptance model' (TAM) from management information systems were chosen as paradigms within which to formulate an extended model Several adaptations to these paradigms were introduced in order to make them applicable to the present context building upon and integrating previous research in a curnulative manner. This led to a model which was tested by a nine page questionnaire with 129 entries. Response data was collected from a cross-sectional survey of 333 university students who have been out for one year training in industry across the UK. A careful reliability and validity analysis for the measures used in the survey was conducted. Multiple regression analysis, path analysis, and LISREL modelling were used as different data analysis techniques. The analysis in part gave good support for the initial model considered but also indicated some shortcomings in the two base models.