Thesis-1994-Park.pdf (11.61 MB)
Download fileAn evaluation methodology for the level of service at the airport landside system
thesis
posted on 2010-10-26, 10:24 authored by Yong Hwa ParkA methodology is proposed for evaluating the level of service within an airport
landside system from the passenger's point of view using linguistic service
criteria. The new concept of level of service for a transport system, particularly
within the airports indicates that there must be strong stimulation in order to
proceed with the current stereotyped service standards which are being
criticised due to their being based on, either physical capacity/volume or
temporal/spatial standards that directly incorporates the perception of
passengers, the dominant users. Most service evaluation methodologies have
been concentrated on the factors of the time spent and the space provided.
These quantitative factors are reasonably simple to measure but represent a
narrow approach. Qualitative service level attributes are definitely important
factors when evaluating the level of service from a user's point of view. This
study has adopted three main evaluation factors: temporal or spatial factors as
quantitative measurements and comfort factors and reasonable service factors
as qualitative measurements. The service level evaluation involves the
passenger's subjective judgement as a perception for service provision. To
evaluate the level of service in the airport landside system from the user's
perception, this research proposes to apply a multi-decision model using fuzzy
set theory, in particular fuzzy approximate reasoning. Fuzzy set theory provides a
strict mathematical framework for vague conceptual phenomena and a
modelling language for real situations. The multi-decision model was applied to
a case study at Kimpo International Airport in Seoul, Korea. Results are
presented in terms of passenger satisfaction and dissatisfaction with a variety of
different values.
History
School
- Aeronautical, Automotive, Chemical and Materials Engineering
Department
- Aeronautical and Automotive Engineering
Publisher
© Y.H. ParkPublication date
1994Notes
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.EThOS Persistent ID
uk.bl.ethos.260890Language
- en