Establishing knowledge and skill in a novel system-supervisory task: an application to automated mail sorting

This thesis aims to establish methods for identifying and training the knowledge and skills of operating a novel automated system still undergoing final design and construction. The absence of operating experience requires the characteristics of the system to be examined so that the future tasks of supervisors can be anticipated in order to address human factors design. This work is carried out in the context of an 'Integrated Mail Processor' (IMP)—a highly automated letter sorting machine being developed by Royal Mail. [Continues.]