Establishing knowledge and skill in a novel system-supervisory task: an application to automated mail sorting
thesisposted on 06.04.2018 by Anne Bruseberg
In order to distinguish essays and pre-prints from academic theses, we have a separate category. These are often much longer text based documents than a paper.
This thesis aims to establish methods for identifying and training the knowledge and skills of operating a novel automated system still undergoing final design and construction. The absence of operating experience requires the characteristics of the system to be examined so that the future tasks of supervisors can be anticipated in order to address human factors design. This work is carried out in the context of an 'Integrated Mail Processor' (IMP)—a highly automated letter sorting machine being developed by Royal Mail. [Continues.]