IT supported business process negotiation, reconciliation and execution for cross-organisational e-business collaboration

In modern enterprises, workflow technology is commonly used for business process automation. Established business processes represent successful business practice and become a crucial part of corporate assets. In the Internet era, electronic business is chosen by more and more organisations as a preferred way of conducting business practice. In response to the increasing demands for cross-organisational business automation, especially those raised by the B2B electronic commerce community, the concept of collaboration between automated business processes, i.e. workflow collaboration, is emerging. Otherwise, automation would be confined within individual organisations and cross-organisational collaboration would still have to be carried out manually. However, much of the previous research work overlooks the acquisition of the compatible workflows at build time and simply assumes that compatibility is achieved through face-toface negotiation followed by a design from scratch approach that creates collaborative workflows based on the agreement resulted from the negotiation. The resource-intensive and error-prone approach can hardly keep up with the pace of today’s marketplace with increasing transaction volume and complexity. This thesis identifies the requirements for cross-organisational workflow collaboration (COWCO) through an integrated approach, proposes a comprehensive supporting framework, explains the key enabling techniques of the framework, and implements and evaluates them in the form of a prototype system – COWCO-Guru. With the support of such a framework, cross-organisational workflow collaboration can be managed and conducted with reduced human effort, which will further facilitate cross-organisational e-business, especially B2B e-commerce practices.