429443.pdf (37.36 MB)
Information management within the Nursing Department at Hamad Medical Corporation (HMC), Qatar
thesis
posted on 2011-01-21, 10:08 authored by Wasmiya D.M.D. Al-KuwariHamad Medical Corporation, the main healthcare provider in the state of Qatar,
sponsored this study to investigate the use of electronic records management as the
basis for a novel information management system in its Nursing Department. To assess the viability of an electronic records management system a questionnaire survey of a representative sample of the staff and interviews with key post holders were under taken. Results obtained indicated a wide spread dissatisfaction with the
existing manual system. However, introduction of any computer-based technology
requires great care. To assist with identifying any issues with this technological
change, Soft System Methodology (SSM) was employed to discern what changes
could be made to improve the current problematic situation found in the Nursing
Department. In fact the change archetypes uncovered (procedural, attitudinal,
structural and cultural) formed an innovative input into obtaining a roadmap for
development of the electronic staff records system. This roadmap was facilitated by
the use of Nominal Group Technique (NGT) and Interpretive Structural Modelling
(ISM): In fact the roadmap was an ISM intent structure. The roadmap suggested that
change could be affected by having written policy documents and the top goal to be
achieved reflected an improvement in manpower placing and budgetary forecasts. The use of a multi-methods approach meant that as well as this study's main objectives being reached, the process encompassed some methodological innovations. This study is the first to use the output of SSM to facilitate the NGT and ISM
interactions. Equally, it is the first study of its sort to be applied to the Nursing
Department at HMC, Qatar, which is an example of a cross-cultural eastern philosophical tradition. The methods used here revealed some significant findings, and have helped in the development of an electronic records management system for
use at HMC, Qatar.
History
School
- Science
Department
- Information Science
Publisher
© Wasmiya Dalhem M.D. Al-KuwariPublication date
2005Notes
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.EThOS Persistent ID
uk.bl.ethos.429443Language
- en