Thesis-1981-Eason.pdf (6.47 MB)
Download fileManager–computer interaction: a study of a task–tool relationship
thesis
posted on 2018-05-31, 15:08 authored by Kenneth D. EasonComputer systems are playing an increasing role in management. This thesis
presents three related field investigations of the benefits and problems of
manager–computer interaction. An initial literature search shows that
computers have considerable potential in the management process but that
this potential is rarely realised. The first field investigation was an
interview study of 82 managers who used three different kinds of systems;
batch processed standard output systems, data base systems with interrogative
facilities and management modelling systems. The results showed serious
mis-matches between user task needs and the provisions of the system ('task
fit' problems) especially for standard output systems. The more interactive
systems had the potential to overcome 'task fit' problems but created 'ease
of use' problems for the managers because of the more complex facilities
they had to know and to operate. [Continues.]
History
School
- Design