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Reason: This e-thesis is under embargo. Please contact etheses@lboro.ac.uk if you require further information.

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More than acting: unpacking emotional labour strategies and frontline service employee outcomes

thesis
posted on 2023-06-13, 13:14 authored by Junyi Xie

More than acting: unpacking emotional labour strategies and frontline service employee outcomes 

History

School

  • Business and Economics

Department

  • Business

Publisher

Loughborough University

Rights holder

© Junyi Xie

Publication date

2022

Notes

A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of the degree of Doctor of Philosophy of Loughborough University.

Language

  • en

Supervisor(s)

Kemefasu Ifie ; Thorsten Gruber

Qualification name

  • PhD

Qualification level

  • Doctoral

This submission includes a signed certificate in addition to the thesis file(s)

  • I have submitted a signed certificate