The development and evaluation of best practices for the client's representative

Current literature and recent research findings have indicated that traditional management systems practised in the construction industry have encouraged poor communications, poor design, lack of buildability, and increased conflicts and disputes between participants. The results of these problems have manifested themselves in cost overruns, projects being not completed on schedule, and poor quality. The reasons for the frequent occurrence of these problems may well be lack of teamwork, poor co-ordination, and poor communications between participants. There has recently been widespread recognition in the construction industry that TQM would help to solve some of these problems. [Continues.]