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Understanding task inter-dependence and co-ordination efforts in multi-sourcing: the suppliers' perspective

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posted on 05.12.2016, 09:50 by Xiaowei Jin
The last decade has witnessed a significant growth in the outsourcing of information technologies and business processes. Of a particular trend within the outsourcing industry is the shift from the client firm contracting a single supplier to utilizing multiple suppliers, which is also known as multi-sourcing. Multi-sourcing may potentially offer numerous advantages to client firms, however, it might present some challenges to suppliers. In particular, multi-sourcing could create coordination challenges, as there are inter-dependencies between the outsourced tasks to numerous suppliers. While the current outsourcing literature acknowledges the existence of inter-dependencies, little is known about the efforts required for coordinating the work between suppliers and how these coordination efforts are made to manage task inter-dependence. Three case studies at Pactera (case one) and TCS (cases two and three) serve as the empirical base to investigate the inter-dependence between outsourced tasks and suppliers coordination efforts. This research offers theoretical contributions to both coordination studies and the outsourcing body of knowledge.



  • Business and Economics


  • Business


© Xiaowei Jin

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This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at:

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A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy of Loughborough University.