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DRS2020_Landa-Avila, Escobar-Tello, Jun and Cain.pdf (1.1 MB)

A holistic outcome-based approach to co-create healthcare systems

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conference contribution
posted on 2020-08-21, 12:14 authored by Cecilia Landa-AvilaCecilia Landa-Avila, Carolina Escobar-Tello, Gyuchan Thomas JunGyuchan Thomas Jun, Rebecca CainRebecca Cain
Healthcare needs to be delivered more holistically, in a way that addresses outcomes for different stakeholders at different levels. Systems thinking has conceptually helped the understanding of the increasing complexity of healthcare outcomes. However, little consideration has been given on how to practically apply this concept to holistic outcome understanding to (re)design healthcare systems. Therefore, this paper aims to develop and evaluate a holistic outcome-based approach to healthcare systems co-creation. Participatory mapping workshops and interviews to co-visualise outcomes as an interconnected system were conducted with two groups: twenty-three design practitioners/researchers and twenty-one patients and healthcare service providers. Results emerged from network analysis which identified critical outcomes, disagreements, gaps and opportunities for system (re)design. The results demonstrated the potential role that this approach could have in gathering, communicating and negotiating the complex needs of multiple stakeholders for healthcare system (re)design.

Funding

DRS Student Bursary Scheme 2018

History

School

  • Design and Creative Arts

Department

  • Design

Published in

DRS 2020 International Conference: Co-Creation Proceedings

Volume

3

Pages

1366 - 1391

Source

DRS 2020 International Conference: Synergy

Publisher

Design Research Society

Version

  • VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an Open Access Article. It is published by Design Research Society under the Creative Commons Attribution-NonCommercial 4.0 International Licence (CC BY-NC). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc/4.0/

Publication date

2020-08-11

ISBN

9781912294398

ISSN

2398-3132

Language

  • en

Editor(s)

Stella Boess; Ming Cheung; Rebecca Cain

Location

Brisbane, Australia [Online]

Event dates

11th August 2020 - 14th August 2020

Depositor

Mrs Cecilia Landa Avila. Deposit date: 11 August 2020

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