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How do UK public service organisations use performance measures and reporting to inform performance management activities?

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conference contribution
posted on 27.10.2017, 10:25 by Rosamund Chester Buxton
This paper discusses a doctoral research project exploring how UK public service organisations (PSOs) are using performance measures and reporting to inform performance management activities. The paper discusses key concepts from public service literature, the two-stage ‘rich’ qualitative case study approach, and early findings from the project. Initial analysis, suggests that PSOs in the UK are very much focused upon economy and efficiency within their performance management activities. There is little evidence from the analysis, that PSOs are linking performance measurement, reporting, and management activities to equity, public value, and co-creation of services with service users and customers.

History

School

  • Business and Economics

Department

  • Business

Published in

British Academy of Management Doctoral Symposium 2017

Pages

1 - 12 (12)

Citation

CHESTER BUXTON, R., 2017. How do UK public service organisations use performance measures and reporting to inform performance management activities? Presented at the BAM 2017: Re-connecting Management Research with the Disciplines: Shaping the Research Agenda for the social Sciences, Warwick University, United Kingdom, 5-7th Sept.

Publisher

British Academy of Management (BAM)

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

04/09/2017

Publication date

2017

Notes

This is a conference paper.

Language

en

Location

The University of Warwick, Coventry, UK