Albert-Housley-Stokoe-2019-In_case_of_emergency-1.1.pdf (171.58 kB)
In case of emergency, order pizza: an urgent case of action formation and recognition
conference contributionposted on 2019-08-02, 13:20 authored by Saul AlbertSaul Albert, William Housley, Elizabeth Stokoe
The biggest challenge for voice technologies is action recognition.This is partly because current approaches prioritize abstract context over practical action, and tend to ignore the detailed, sequential structure of talk by emulating scripted, often stereotypical dialogue. This provocation paper analyzes an urgent case of how a caller and a 911 dispatcher work together to achieve action recognition. We outline their ‘seen but unnoticed’ interactional methods and suggest how computational systems can learn from conversation analysis and use micro-analytic detail to recognize social actions.
- Social Sciences
- Communication, Media, Social and Policy Studies
Published inProceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019)
Source1st International Conference on Conversational User Interfaces (CUI 2019)
- AM (Accepted Manuscript)
Rights holder© Owner/Author(s)
Publisher statement© Owner/Author 2019. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019), http://dx.doi.org/10.1145/3342775.3342800.