Albert-Housley-Stokoe-2019-In_case_of_emergency-1.1.pdf (171.58 kB)

In case of emergency, order pizza: an urgent case of action formation and recognition

Download (171.58 kB)
conference contribution
posted on 02.08.2019, 13:20 by Saul AlbertSaul Albert, William Housley, Elizabeth StokoeElizabeth Stokoe
The biggest challenge for voice technologies is action recognition.This is partly because current approaches prioritize abstract context over practical action, and tend to ignore the detailed, sequential structure of talk by emulating scripted, often stereotypical dialogue. This provocation paper analyzes an urgent case of how a caller and a 911 dispatcher work together to achieve action recognition. We outline their ‘seen but unnoticed’ interactional methods and suggest how computational systems can learn from conversation analysis and use micro-analytic detail to recognize social actions.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019)

Source

1st International Conference on Conversational User Interfaces (CUI 2019)

Publisher

ACM

Version

AM (Accepted Manuscript)

Rights holder

© Owner/Author(s)

Publisher statement

© Owner/Author 2019. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019), http://dx.doi.org/10.1145/3342775.3342800.

Acceptance date

21/06/2019

Publication date

2019

Copyright date

2019

ISBN

9781450371872

Language

en

Location

Dublin, Ireland

Event dates

22nd August 2019 - 23rd August 2019

Article number

15

Usage metrics

Categories

Exports