Albert-Housley-Stokoe-2019-In_case_of_emergency-1.1.pdf (171.58 kB)
In case of emergency, order pizza: an urgent case of action formation and recognition
conference contribution
posted on 2019-08-02, 13:20 authored by Saul AlbertSaul Albert, William Housley, Elizabeth StokoeThe biggest challenge for voice technologies is action recognition.This is partly because current approaches prioritize abstract context over practical action, and tend to ignore the detailed, sequential structure of talk by emulating scripted, often stereotypical dialogue. This provocation paper analyzes an urgent case of how a caller and a 911 dispatcher work together to achieve action recognition. We outline their ‘seen but unnoticed’ interactional methods and suggest how computational systems can learn from conversation analysis and use micro-analytic detail to recognize social actions.
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019)Source
1st International Conference on Conversational User Interfaces (CUI 2019)Publisher
ACMVersion
- AM (Accepted Manuscript)
Rights holder
© Owner/Author(s)Publisher statement
© Owner/Author 2019. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 1st International Conference on Conversational User Interfaces (CUI 2019), http://dx.doi.org/10.1145/3342775.3342800.Acceptance date
2019-06-21Publication date
2019Copyright date
2019ISBN
9781450371872Language
- en